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Sr. IT Support Engineer

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Information Technology
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Technology (MLG)
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INF000096 Requisition #
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Sr. Support Engineer -  NYC

Major League Gaming growing FAST and we need a Sr. IT Support Engineer who can help us reach our aggressive goals! After an exciting recent acquisition by Activision Blizzard, the world’s largest interactive gaming company, we are seeking a driven, passionate Sr. IT Support Engineer to play a critical role in developing the long-­term strategic vision for the company. Our new Sr. IT Support Engineer will exemplify a proactive, self­-motivated and focused professional who oversees all helpdesk activity. You will work closely with other technical leads to explore and implement optimal configurations or technical solutions to ensure MLG IT assets remain fully functional and perfectly managed, providing the best possible user experience. As a contributing member of the MLG team, you will help shape the future of eSports.


As a seasoned member of the IT Support Team you’ll be tasked with ensuring excellence in providing IT services to our employees by maintaining a secure and optimal corporate network infrastructure.


You will work closely with other technical leads, exploring and implementing optimal configurations or technical solutions to ensure MLG IT assets remain fully functional and perfectly managed. You will be acting as a team lead ensuring that support staff are providing the best possible user experience and following best practices.


Primary Responsibilities:

  • Day to day administration of all IT systems that keep the company running smoothly

  • Administration of physical hardware ensuring the integrity of all company data

  • Technical point of contact and escalation path for support personnel & general staff

  • Ability to translate customer needs into technical solutions

  • Recommend best practices & procedures to senior IT management (e.g. BYOD, remote access, etc.)

  • Assist in defining IT policies

  • Manage relationships with third parties and vendors providing IT services to the company

  • Implementing security policies (e.g. firewall configurations, management of employee ID cards, etc.)

  • Asset management of both physical hardware and software licensing, IT assets inventory and related purchasing

  • Assisting senior IT management in developing and implementing IT strategy

  • Assisting senior IT management in developing IT policies that conform to overall IT strategy

  • Provide accurate cost estimations on projects for budgeting purposes

  • Document every aspect of IT (e.g. server configurations, networks, proposed changes, procedures and policies)

  • Supporting physical hardware on-site and at multiple remote locations

  • Act as team lead for other support staff

Requirements:

  • Passion for technology and providing an excellent customer service experience

  • Motivation and maturity to work independently or with limited supervision

  • A proactive, pragmatic and thorough approach towards every aspect of IT

  • 5+ years real world experience in a multiple office environment supporting servers, networking devices, desk/laptops

  • Solid understanding of Layer 2 & 3 networking including advanced firewall configurations and the ability to troubleshoot those devices / networking issues

  • Experience managing a large number of devices (e.g. desktop, laptops, VC, printers, VoIP).

  • Powershell & other scripting experience to administer and automate tasks (e.g. software deployment, account management, patching & reporting, general monitoring)

  • Travel as needed to provide support in in office and at event locations.

  • BA/BS degree or equivalent practical experience

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