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INF0000B6 Requisition #
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Our World

 

Activision Blizzard, Inc., a member of the S&P 500, is the worldʹs most successful standalone interactive entertainment company. We delight hundreds of millions of monthly active users around the world through franchises including Activisionʹs Call of Duty®, Destiny and Skylanders®, Blizzardʹs World of Warcraft®, Overwatch®, Hearthstone®, Diablo®, StarCraft®, and Heroes of the Storm®, and Kingʹs Candy Crush™, Pet Rescue™, Bubble Witch™ and Farm Heroes™. The company is one of the Fortune ʺ100 Best Companies to Work For®ʺ. Headquartered in Santa Monica, California, Activision Blizzard has operations throughout the world, and its games are played in 196 countries. More information about Activision Blizzard and its products and services can be found on the companyʹs website, www.activisionblizzard.com

 

Your Mission


The (Senior) Windows Engineer works with the systems and network staff involved in the migration, maintenance and support of systems solutions across the global enterprise (Level will be determined by skills, expertise and experience). Successful candidates hold previous experience implementing and supporting mid-to-large systems solutions. The (Senior) Windows Engineer will occasionally participate as a member in local / global projects, and assist and contribute to establishment of policies, procedures and standards across the IT organization. The position will require input to improve the team's overall management of systems globally. This position requires participation and contribution to various global initiatives such as Windows systems, automation, infrastructure monitoring, virtualization, infrastructure services, i.e. Active Directory, e-mail, Office 365, etc.  This position will participate in 24/7 on-call support rotation with ticket support and escalation procedures.

 

RESPONSIBILITIES:

 

The (Senior) Windows Engineer will be responsible for participating in a broad range of activities, including but not limited to:

 

TIER 3 GLOBAL SUPPORT:

  • Utilize Centralized Helpdesk system for support problems and requests
  • Resolve IT Infrastructure servers and service related Tier 3 problems
  • On call 24/7 as needed
  • Provide RCA of problems as needed

·         Evaluates and installs patches and upgrades on Windows servers and software

·         Monitor uptime and performance of systems

·         Automate any repeatable requests or tasks using tools and/or scripting

·         Assist all global divisions with implementation and migration of new and existing technology solutions.

·         Adhere to global standards in IT processes (account management, permissions, naming convention, etc.)

  • Create and maintain detailed IT documentation for applications / solutions
  • Assist to define global standards, policies and procedures

OFFICE 365/EXCHANGE ADMINISTRATION:

 

·         Extensive Experience with supporting the Microsoft software stack with an emphasis in supporting Office 365, and Exchange is mandatory

·         Prior experience with all office365 products and supporting this in an enterprise setting

·         Migrate users and resolve issues related to a cross hybrid Exchange infrastructure

·         Experience with Office365 federation and licensing using 3rd party identity providers

 

ACTIVE DIRECTORY ADMINISTRATION


·         Experience with supporting a enterprise scale Active Directory environment with many different sites under one or more domains

·         Implement and support RBAC delegated permissions and managing and supporting user accounts and groups.

·         Support and monitor Active Directory health

·         User account maintenance and automation

·         Working experience with the ESAE administrative tier model for Active Directory

·         Experience with writing and implement different GPO’s in an enterprise setting.

 

SERVER/SYSTEMS ADMINISTRATION:

  • Experience with Windows Servers setup and troubleshooting is mandatory
  • Support of various virtual machines using various Hypervisors, i.e. Microsoft Hyper-V, VMware vSphere, infrastructure, and hardware
  • Deploy and configure virtual servers through automation tools

BACKUPS AND DISASTER RECOVERY

  • Support backups using replication techniques, Veeam & Recovery Manager
  • Support disaster recovery and business continuance strategies

HARDWARE SUPPORT:

  • Work with vendors to fully support any physical server infrastructure
  • Troubleshoot existing systems and migrate / upgrade when necessary
  • Technical knowledge of physical server components / hardware

DESIRED SKILLS:

 

·         Windows Server 2008R2, 2012R2 and 2016

·         Active Directory Versions 2008R2, 2012R2, 2016

·         Virtualization tools:

o   VMware ESXI/vSphere 5.5 – 6.5,

o   Hyper-V 2012R2-2016 including SCVMM

o   Containers

·         Cloud solutions: Azure

·         Backup and replication tools: Veeam and Recovery Manager

 

Player Profile

  • 5-8+ years of professional experience, with minimum 3-5+ years exp. as a Windows Engineer with a demonstrated ability to play a significant role and successfully implementation of complex projects
  • BS Degree in a technology related field or related work experience
  • Experience with Tier 3 support and escalations for Windows Server, Active Directory, Exchange, SharePoint, Skype, and all Office365 products
  • Exemplary troubleshooting skills of complex mission critical systems
  • Experience with PowerShell scripting languages for process automation
  • Experience with enterprise servers and systems patching
  • Experience with enterprise infrastructure monitoring solutions
  • Ensure the accurate and timely communication, preparation, processing, distribution and retention of all necessary reports, records and documentation.
  • Travel to other divisions as needed for support, system moves and installation
  • Ability to interface effectively and decisively with all levels of management, departments, Global Security, and outside vendors

·         Experience working in a fast pace enterprise level environment

·         Experience working in an organization with standard SLA’s and change management procedures

 

ADDITIONAL SKILLS:

·         Asset Management tools: IBM Big Fix

·         Monitoring tools: Varonis and/or Solarwind

·         Cisco UCS Enclosures/Blades/Standalone hardware

 

Your Platform

 

Activision Blizzard is headquartered in Santa Monica, California, housing multiple teams across many disciplines of Marketing, PR, Sales, Supply Chain and other corporate functions such as HR, IT, Legal, Facilities and Finance. Santa Monica is the nerve center of our company, where the best ideas combine with unrivaled rigor to create the biggest and best entertainment experiences in the world.

 

* The video game industry and therefore our business are fast-paced and will continue to evolve. As such, the duties and responsibilities of this role may be changed as directed by the Company at any time to promote and support our business and relationships with industry partners.


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